Other Policies

Last Updated: June 14, 2021

1. Extenuating Circumstances Policy

This Extenuating Circumstances Policy explains how cancellations are handled when unforeseen events beyond your control arise after booking and make it impracticable or illegal to complete your reservation. This Policy applies to Experience reservations.

When this Policy allows for cancellation, it controls and takes precedence over the reservation’s cancellation policy. Guests that are impacted by an event covered by this Policy can cancel their reservation and receive, depending on the circumstances, a cash refund, and/or other consideration. Hosts that are impacted by an event covered by this Policy can cancel without adverse consequences, but, depending on the circumstances, their calendars may be blocked for the dates of the cancelled reservation.

What Events are Covered

This Policy uses the term “Event” to refer to the following situations that occur after booking, are unforeseen at the time of booking, and prevent or legally prohibit completion of the reservation.

Changes to government travel requirements. Unexpected changes to visa or passport requirements imposed by a governmental agency that prevent travel to the destination. This doesn’t include lost or expired travel documents or other personal circumstances relating to a Guest’s authorization to travel.

Declared emergencies and epidemics. Government declared local or national emergencies, epidemics, pandemics, and public health emergencies. This does not include diseases that are endemic or commonly associated with an area.

Government travel restrictions. Travel restrictions imposed by a governmental agency that prevent or prohibit traveling to or returning from the Experience location. This does not include non-binding travel advisories and similar government guidance.

Military actions and other Hostilities. Acts of war, Hostilities, invasions, civil war, terrorism, explosions, bombings, rebellions, riots, insurrection, civil disorder, and civil unrest.

Natural disasters. Natural disasters, acts of God, large-scale outages of essential utilities, volcanic eruptions, tsunamis, and other severe and abnormal weather events. This does not include weather or natural conditions that are common enough to be foreseeable in that location—for example, hurricanes occurring during hurricane season in Florida.

What is Not Covered

 

Everything else. This Policy only allows for cancellations for the Events described above. Everything else is excluded. Examples of situations that this Policy does not allow cancellations for include: unexpected disease, illness, or injury; government obligations like jury duty, court appearances or military duties; travel advisories or other government guidance (that fall short of a travel ban or prohibition); cancellation or rescheduling of an event for which the reservation was made; and transportation disruptions unrelated to a covered Event like road closures, as well as flight, train, bus and ferry cancellations. If you cancel a reservation in these cases, the amount refunded will be determined by the cancellation policy that applies to the reservation.

If you have questions, please contact us.

 

2. Co-Hosting munchy Experiences

If you Host your Experience with a team (which can include a friend, partner, or a professional team), you can manage the Experience with them on munchy. An Experience’s primary Host can choose who joins the team on munchy. Each team member will use their own munchy account and login.

Each team member added by a primary Host starts with basic permissions that expand when they're given access to additional permission sets. Team members will not have access to a primary Host’s or each other’s payout information.

Types of Team Members

 

A team member is anyone you’re Hosting the Experience with, such as a friend who occasionally helps out, a business partner, or a team that you manage.

Primary Host

A primary Host is someone who lists and owns the Experience on munchy. They have all permission settings, and Guest ratings and reviews will appear on their profile. There can be only one primary Host. 

Co-Hosts

 

A Co-Host is someone who leads Guests on Experiences. Their name, photo, and bio will appear on the Experience page, but the Guest ratings and reviews will not appear on their individual munchy profile. In-person Experiences may have up to 20 Co-Hosts, while online Experiences may have up to 4.

 

Assistants

 

An Assistant is someone who helps the primary Host manage their Experience. Their name, photo, and bio won’t appear on the Experience page, and they won’t be able to lead Guests on Experiences. Guest ratings and reviews will not appear on their individual munchy profile.

 

Co-Hosts and Assistants Can:

  • Respond to inquiries and individual Guests

  • Message booked Guests from the calendar

  • View the calendar

 

Note: In addition to the primary Host, up to three team members can be given permission to respond to inquiries and individual Guests. Co-Hosts can respond to any messages received through their inbox on munchy.

3. Munchy's Content Policy

By posting content on munchy, you agree to abide by this policy. We reserve the right to remove any content, in whole or part, that violates this policy, our Terms of Service, our Community Standards, or for any other reason at our sole discretion.

In the event of repeated or severe violations, we may suspend or permanently deactivate the account(s) in question.

You can report the content directly or contact us to report content that appears to violate this policy.

The following content is not allowed on munchy:

  • Spam, unwanted contact, or content that is shared repeatedly in a disruptive manner

  • Content that endorses or promotes illegal or harmful activity, or that is sexually explicit, violent, graphic, threatening, or harassing

  • Content that is discriminatory (review our Nondiscrimination Policy for more info)

  • Attempts to impersonate another person, account, or entity, including a representative of munchy

  • Content that is illegal or that violates another person’s or entity’s rights, including intellectual property rights and privacy rights

  • Content that includes another person’s private or confidential information, including content that is sufficient to identify a listing’s location

 

Policy Violations

The following are policy violations specific to a type of the content:

Listing Titles

  • Listing titles that include information irrelevant to the listing type, style, or experience

  • Listing titles that include symbols or emojis

 

Listing or Profile Pages

  • Listings and profiles that provide fraudulent, false, misleading, or deceptive information

 

Community Center

  • Content that is off-topic, doesn’t ask a question, or doesn’t offer knowledge in response to a question as part of a larger discussion

  • Trolling or repeatedly targeting community members

 

Reviews

  • Reviews that are biased or exhibit indications of extortion/incentivization, conflicts of interest, or direct competition

  • Reviews that contain no relevant information about a Host or Guest, or experience may be removed. Reviews that contain mostly irrelevant information are also subject to removal, but only where the otherwise relevant information would not be expected to meaningfully inform the booking decisions of other community members.

4. Nondiscrimination Policy

The munchy community is committed to building a world where people from every background feel welcome and respected. This commitment rests on two foundational principles that apply both to munchy’s Hosts and Guests: inclusion and respect. Our shared commitment to these principles enables all members of our community to feel welcome on the munchy platform no matter who they are, where they come from, how they worship, or whom they love. munchy recognizes that some jurisdictions permit, or require, distinctions among individuals based on factors such as national origin, gender, marital status or sexual orientation, and it does not require Hosts to violate local laws or take actions that may subject them to legal liability. munchy will provide additional guidance and adjust this nondiscrimination policy to reflect such permissions and requirements in the jurisdictions where they exist.

 

munchy is committed to doing everything we can to help eliminate all forms of unlawful bias, discrimination, and intolerance from our platform. We want to promote a culture within the munchy community—Hosts, Guests and people just considering whether to use our platform—that goes above and beyond mere compliance. To that end, all of us, munchy Employees, Hosts and Guests alike, agree to read and act in accordance with the following policy to strengthen our community and realize our mission of ensuring that everyone can belong, and feels welcome, anywhere.

  • Inclusion – We welcome people of all backgrounds with authentic hospitality and open minds. Joining munchy, as a Host or Guest, means becoming part of a community of inclusion. Bias, prejudice, racism, and hatred have no place on our platform or in our community. While Hosts are required to follow all applicable laws that prohibit discrimination based on such factors as race, religion, national origin, and others listed below, we commit to do more than comply with the minimum requirements established by law.

  • Respect – We are respectful of each other in our interactions and encounters. munchy appreciates that local laws and cultural norms vary around the world and expects Hosts and Guests to abide by local laws, and to engage with each other respectfully, even when views may not reflect their beliefs or upbringings. munchy’s members bring to our community an incredible diversity of background experiences, beliefs, and customs. By connecting people from different backgrounds, munchy fosters greater understanding and appreciation for the common characteristics shared by all human beings and undermines prejudice rooted in misconception, misinformation, or misunderstanding.

 

Specific Guidance for Hosts in the United States

 

Some jurisdictions may have additional legal requirements that expand or limit the civil right protections of the user community. Hosts are required to comply with such legal requirements. Hosts should contact munchy customer service if they have any questions about their obligations to comply with this munchy Nondiscrimination Policy. Guided by these principles, our U.S. Host community will follow these rules when considering potential Guests and Hosting Guests:

Race, Color, Ethnicity, National Origin, Religion, Sexual Orientation, Gender Identity, or Marital Status

  • munchy Hosts may not:

    • Decline a booking based on race, color, ethnicity, national origin, religion, sexual orientation, gender identity, or marital status.

    • Impose any different terms or conditions based on race, color, ethnicity, national origin, religion, sexual orientation, gender identity, or marital status.

    • Post any listing or make any statement that discourages or indicates a preference for or against any Guest on account of race, color, ethnicity, national origin, religion, sexual orientation, gender identity, or marital status.

Gender Identity

 

munchy does not assign a gender identity to our users. We consider the gender of individuals to be what they identify and/or designate on their user profiles, and we expect our munchy community to do the same. This includes respecting the pronouns (he/him, she/her, they/them, etc.) any users within the community identify themselves with.

  • munchy Hosts may not:

    • Decline a booking from a Guest based on gender identity unless the Host shares living spaces (for example, bathroom, kitchen, or common areas) with the Guest.

    • Impose any different terms or conditions based on gender unless the Host shares living spaces with the Guest.

    • Post any listing or make any statement that discourages or indicates a preference for or against any Guest on account of gender, unless the Host shares living spaces with the Guest.

 

Age and Familial Status

  • munchy Hosts may not:

    • Impose any different terms or conditions or decline a reservation based on the Guest’s age or familial status, where prohibited by law.

 

Disability

  • munchy Hosts may not:

    • Decline a Guest based on any actual or perceived disability.

    • Impose any different terms or conditions based on the fact that the Guest has a disability.

    • Inquire about the existence or severity of a Guest’s disability, or the means used to accommodate any disability. If, however, a potential Guest raises his or her disability, a Host may, and should, discuss with the potential Guest whether the listing meets the potential Guest’s needs.

    • Prohibit or limit the use of mobility devices.

    • Charge more in fees for Guests with disabilities, including pet fees when the Guest has an assistance animal (such as a service or emotional­ support animal) because of the disability.

    • Post any listing or make any statement that discourages or indicates a preference for or against any Guest on account of the fact that the Guest has a disability.

    • Refuse to communicate with Guests through accessible means that are available, including relay operators (for people with hearing impairments) and e-mail (for people with vision impairments using screen readers).

  • munchy Hosts may:

    • Provide factually accurate information about the location’s accessibility features (or lack of them), allowing for Guests with disabilities to assess for themselves whether the unit is appropriate to their individual needs.

 

What happens when a Host does not comply with our policies in this area?

If a particular Experience contains language contrary to this nondiscrimination policy, the Host will be asked to remove the language and affirm his or her understanding and intent to comply with this policy and its underlying principles. munchy may also, in its discretion, take steps up to and including suspending the Host from the munchy platform.

If the Host improperly rejects Guests on the basis of protected class, or uses language demonstrating that his or her actions were motivated by factors prohibited by this policy, munchy will take steps to enforce this policy, up to and including suspending the Host from the platform.

As the munchy community grows, we will continue to ensure that munchy’s policies and practices align with our most important goal: To ensure that Guests and Hosts feel welcome and respected in all of their interactions using the munchy platform. The public, our community, and we ourselves, expect no less than this.

Additional Considerations

The Nondiscrimination Policy applies to all parts of the munchy business. We recognize there are additional considerations that need to be made for varied offerings in the munchy Community. Here, we have included a few considerations that speak to those instances:

Experiences

Gender Exemption:

  • munchy Experience Hosts may offer a single gender experience if it is necessary to create a safe space (one that does not incite harm or danger and one that is not illegal), protect the safety and privacy of participants, and/or comply with legal or cultural requirements.

 

Accessibility / Disability / Reasonable Accommodations:

Due to the broad range of Experience offerings, munchy Experience Hosts may need to inquire about Guests’ abilities to participate in certain physical activities or inquire about Guests’ accommodation needs to best prepare their Experiences. Additionally, we encourage Experience Hosts to:

  • Provide factually accurate information about the physical nature of an Experience to allow Guests to assess for themselves whether the Experience is appropriate given their individual needs.

  • Actively engage with Guests who have disclosed disabilities and/or have questions regarding the accessibility of an experience, and to consider reasonable accommodation requests.

  • Seek opportunities to provide reasonable accommodations where accommodating a request would not substantively change the nature of the activity.