Additional Guidelines and Requirements for munchy Hosts
Last Updated: June 14, 2021
In addition to behaving in accordance with our Community Standards, which apply to all munchy Members, munchy Experience Hosts must meet the following quality standards and requirements. Before any Experience is published, it is reviewed based on the below criteria and it must continue upholding these standards and Terms of Service to remain on munchy.
1. Hosting Requirements
Host must provide expertise, insider access, and connection to the experience.
1.1 Guests should always know exactly who will be hosting them
If a friend, partner, or a team is helping you host or manage your Experience, they must be registered as a Co-Host. Co-Hosts must also be assigned to the Experiences they are leading so that Guests know their Hosts in advance.
1.2 Hosts may not hand Guests off to 3rd party suppliers, or leave Guests on their own without a Host
Hosts and Co-Hosts must personally lead their Guests throughout the entirety of the experience.
1.3 Keep to guidelines
Hosts must abide by the local and state level health and safety guidelines when hosting in-person Experiences.
2. Ongoing Commitments
2.1 Hosts must honor all booked reservations
Hosts must honor their reservations, unless the Host must cancel due to a valid Extenuating Circumstances, safety concerns, or dangerous weather conditions.
2.2 Guest reviews, ratings, and engagement
Experiences must maintain a high overall rating and Guest engagement level. Guests like to know they can expect a consistent level of quality, no matter where they book. Hosts with consistently low reviews may have their listings suspended and/or removed from munchy.
3. Listing Requirements
The Experience itinerary must be clear, complete, and accurate. Guests should know exactly what to expect upon booking the Experience. This applies to all Experience details, including:
The time and date of the Experience
What guests will be doing
Meeting address and instructions for meeting up with the host
What’s included in the price (e.g. what the Host is providing for Guests)
What Guests need to bring with them (e.g. extra cash to buy food that’s not included)
3.1 No “open-ended” itineraries
Each Experience must have a clear, pre-defined itinerary—we cannot accept “open-ended” plans where Guests are asked to define an Experience’s itinerary, or choose activities or locations. It is fine to include minor variations.
4. Verification Requirements
If an Experience includes a technically specialized activity where we require proof of a license, certification, or insurance, it will not be published if any of the following is true: 1) the Host does not submit the requested documents; 2) the requested documents are expired; 3) the name(s) on the documents does not match the name listed on the Host’s munchy profile; 4) the documents do not meet our license or insurance requirements; or 5) munchy cannot process the provided documents for any other reason (e.g. blurry photo or unrecognized document type).
5. Minimum Quality Standards, Host Responsibilities, and Reimbursement to Guest
As a Host, you are responsible for ensuring that the Experience you list on the munchy Platform meets munchy’s Community Standards and does not present a Guest with Attendance Issues. Before and during the Experience, Hosts should be available, or make a third-party available, in order to try, in good faith, to resolve any Guest issues.
If (i) munchy determines that a Guest has suffered an Attendance Issue related to your Experience and (ii) munchy reimburses that Guest (up to their total fees), you agree to reimburse munchy up to the amount paid by munchy within 30 days of munchy’s request. You authorize munchy to collect any amounts owed to munchy by reducing your payout or as otherwise permitted pursuant to the Payments Terms.
As a Host, you understand that the rights of Guests under the Guest Refund Policy will supersede any other cancellation policy. If you dispute the Attendance Issue, you may notify us in writing or via telephone and provide us with information (including photographs or other evidence) disputing the claims regarding the Attendance Issue, provided you used reasonable and good faith efforts to try to remedy the Attendance Issue with the Guest prior to disputing the Attendance Issue claim.
6. Experience Requirements
6.1 What we do not allow
Experiences that include accommodations or lodging of any kind are currently not permitted.
6.1.2 Mistreatment of animals
Mistreatment of animals guidelines apply to experiences involving wild animals in the wild and in captivity, as well as domesticated animals under human care. Violations include direct interactions with wild animals (e.g. riding, petting, feeding), dog sledding, the purchase or consumption of wild animal products, and certain other activities.
6.1.3 Intellectual property violations
We do not permit the use of copyrighted work such as music, videos, photography, or literature unless the work was created or properly licensed by the host, or is in the public domain. We also prohibit the unauthorized use of other types of intellectual property such as trademarks (e.g. brand names) or individual names (e.g. celebrities) that suggest an endorsement of, or affiliation with, a Host or Experience.
6.1.4 Violation of local laws or restrictions
Hosts are responsible for understanding and complying with all applicable laws, rules, regulations, and other requirements that apply to their Experience.
6.1.5 Inappropriate or discriminatory content
Experiences must follow all requirements outlined in munchy’s Content Policy and Non-discrimination Policy.
6.1.6 Experiences that cross country borders
Experiences must take place in the US states where recreational and/or medical use of marijuana is legalized. Experiences that take place outside of the US are currently not permitted.
6.1.7 Payments outside of munchy’s system.
Experience Hosts may not solicit an online or offline payment from Guests outside of munchy’s payment system.
6.2 Activities with special requirements or restrictions
6.2.1 Technically-specialized outdoor activities
Certain activities are not allowed on the Platform. This includes, but is not limited to, activities involving extreme heights or caves (e.g. bungee, skydiving, heli-skiing, cave diving), certain ocean activities (e.g. free diving, kiteboarding, shark diving), certain ice or mountain activities (e.g. canyoneering, ice climbing, free climbing), and operating motorized vehicles under the influence of alcohol or cannabis.
6.2.2 Sexually suggestive activities
Experiences that include sexual content or nudity must disclose the presence of nudity, and must take place in a public place (not a private residence). Hosts must also provide behavior requirements for Hosts and Guests during the Experience, and specify how Guests can opt out of the activity if they feel uncomfortable. Sexually explicit content is not permitted on the Platform.
We currently do not allow Experiences involving firearms and any types of weapons.
6.2.4 Political activities
We do not allow Experiences that include direct political actions, like campaigning and fundraising, or activities that violate local laws. Political activities that are informational and educational in nature are permitted.
7. Online Experiences using Zoom
Like in-person Experiences, online Experiences must meet the quality standards and requirements for munchy Experiences. Additionally, every online Experience must meet the following requirements in order to be published and remain on munchy.
7.1 Listing requirements
Online Experiences must happen live for Guests and not be pre-recorded.
Guests must be able to participate in the Experience from home. Guests should not need to leave their home at any point during the experience.
All required supplies must be disclosed to the Guest before they book. If the Experience requires any supplies, these should be clearly & specifically detailed on your page, so Guests know how to prepare.
Certain services - such as photo shoots, event planning, and medical counseling - are not permitted as online Experiences.
Certain specialized activities are not permitted as online Experiences. This includes, but is not limited to, driving, boating, flying, scuba diving, paragliding, rock climbing, off-roading, or the use of projectile weapons.
Experiences previously published on munchy cannot be converted to an online Experience. If you want to adjust your in-person experience to offer it online, you must submit a new experience, so that it can be reviewed by munchy.
7.2 Hosting requirements
Use Zoom appropriately. When using Zoom, Hosts should not (1) record (including audio or video) live Experience sessions, or (2) take or share photos or screenshots without Guest(s)’ permission.
Be prepared for late Guests. When Guests are late, hosts may disallow Guests from entering the Zoom meeting or allow Guests to enter even though the Experience has already started. Guests will not be able to receive a refund according to our Guest Refund Policy, but will still be able to leave a review. Hosts will also be able to leave a public response to any Guest review.
Hosting an online experience
When hosting an online experience, Hosts may not:
Collect, ask, or encourage Guests to reveal personally identifying or contact information (ex: email addresses, phone numbers, physical addresses/locations)
Discuss, ask, or encourage others to discuss health information (ex: whether they’ve been tested for COVID, if someone in their family is sick, etc.)
Online Experiences that do not meet any of the above requirements may be removed from munchy.
These requirements may be updated as we continue to adapt to the circumstances of each region.
8. Animal Experiences
For animals on munchy Experiences, every Host must demonstrate these standards, plus specific eligibility standards, to be part of this specific category. Animals are a part of the community and want to ensure that every munchy Experience is hosted responsibly.
Every animal Experience submitted to munchy is reviewed to make sure it meets the following four quality standards, which are required in order to host this specific category:
Animals are core to the experience: Animals must be a central and integrated part of the Experience. They are considered the primary theme of the Experience.
Animal champions: You can be anything from a thoughtful pet owner to an animal advocate. Either way, you care about, live with, or work alongside animals. When it comes to wild animals, you have deep expertise and knowledge about the animals.
Responsible interactions: You focus on both the Guest and animal’s wellbeing throughout the Experience, and prioritize the animal’s comfort, welfare, and safety.
Stories to remember: Hosts are dedicated to creating meaningful human and animal connections. You make Guests feel at home and involve them in the animal’s world through education and storytelling.
9. Cooking Experiences
For munchy Experiences that include food preparation, Hosts are required to follow the following guidelines. Many places also have laws regulating food safety, and it’s every Host’s responsibility to learn about local laws that affect their Experience.
9.1 Keep things clean
While most microorganisms do not cause disease, dangerous microorganisms are widely found in soil, water, animals, and people. These can be carried on hands, cloths used for wiping surfaces or cleaning, utensils, and especially cutting boards. The slightest contact can transfer dangerous microorganisms to food and cause foodborne disease.
Wash your hands before handling food and often during food preparation
Wash your hands after going to the toilet
Wash and sanitize all surfaces and equipment used for food preparation
Protect kitchen areas and food from insects, pests, and other animals
9.2 Separate raw and cooked foods
Raw food, especially meat, poultry, and seafood—as well as their juices—can also contain dangerous microorganisms that may be transferred onto other foods during food preparation and storage.
Separate raw meat, poultry, and seafood from other foods
Use separate equipment and utensils such as knives and cutting boards for handling raw foods
Store raw and prepared foods in separate food containers to avoid contact between them
9.3 Cook food thoroughly
Cooking food to a temperature of 158 degrees Fahrenheit/70 degrees Celsius can kill almost all dangerous microorganisms and ensure it is safe for consumption. Foods that require special attention include minced meats, rolled roasts, large joints of meat, and whole poultry.
Cook food thoroughly, especially meat, poultry, eggs, and seafood
Bring food like soups and stews to boiling to make sure they have reached 158 degrees Fahrenheit/70 degrees Celsius degrees
Reheat cooked food thoroughly
9.4 Keep food at safe temperatures
Microorganisms can multiply very quickly if food is stored at room temperatures. By holding at temperatures below 5 degrees Celsius/41 degrees Fahrenheit or above 60 degrees Celsius/140 degrees Fahrenheit, the growth of microorganisms is slowed down or stopped. Some dangerous microorganisms still grow below 5 degrees Celsius/41 degrees Fahrenheit.
Don’t leave cooked food at room temperature for more than two hours
Refrigerate all cooked and perishable food promptly (preferably below 41 degrees Fahrenheit/5 degrees Celsius)
Keep cooked food above 140 degrees Fahrenheit/60 degrees Celsius prior to serving
Don’t store food too long, even in the refrigerator
Don’t thaw frozen food at room temperature
9.5 Use safe water and quality raw ingredients
Raw ingredients as well as water and ice may be contaminated with dangerous microorganisms and chemicals, and toxic chemicals may be formed in damaged and moldy foods. Carefully selecting ingredients and washing and peeling foods may reduce risk.
Use safe water or treat it to make it safe
Select fresh foods
Choose foods processed for safety, such as pasteurized milk
Wash fruits and vegetables, especially if eaten raw
Don’t use food beyond its expiration date
10. Social Impact Experiences
munchy social impact Experiences are inspiring activities hosted by nonprofits and social equity organizations that connect munchy Guests to their cause.
10.1 Who can host
Social impact hosts can be staff, board members, contractors, volunteers, or supporters of a local nonprofit. They have real expertise in the work of the nonprofit and the consent of the organization.
10.2 Who's not eligible
Religious or belief organizations, except when the activities being sponsored are non-sectarian, such as soup kitchens or shelters, and are open to all faiths
Organizations that discriminate or have exclusionary practices on the basis of religion, gender, sexual orientation, or other issues of diversity, even if this could be permitted by local laws
Political or lobbying organizations, fraternities/sororities and certain advocacy and mutual benefit organizations